Privacy Policy

GENERAL DATA PROTECTION REGULATION – PRIVACY POLICY

This privacy policy sets out how Avenue Property Management (Cambs) Ltd use and protect any information that you have supplied to Avenue.

Avenue is committed to ensuring safeguarding the privacy of your data and that it will only be used in accordance with this privacy statement.

Data Controller:  Avenue Property Management (Cambs) Ltd, company registered in England no. 5938433, registered address; 82b High Street, Sawston, Cambridge, CB22 3HJ, registered with the Information Commissioners Office under registration no. ZA055743

WHEN ENQUIRING AS A PROSPECTIVE TENANT

What Information do we hold?
The data you provided to us when applying to rent a property and any further data provided during your tenancy which may include some or all of the below detailed, without limitation;

  • Full names and past and present address details
  • Telephone contact numbers
  • E-mail addresses
  • Date of Birth
  • Gender
  • Nationality including proof of identity and residency status
  • Marital status
  • Prior / current employer details
  • Prior / current landlord details
  • Salary details
  • Bank account details

How is this information collected?
The data has been provided by you when enquiring and applying for a rental property and signing a tenancy agreement.  Some data may have been provided when enquiring about a property via a letting portal, eg., Rightmove, and when completing a tenant reference application form with a referencing agency, eg., FCC Paragon

How is this information used?
Your information is used in order for Avenue to manage your property and tenancy, dependent on the level of management service agreed between Avenue and the Landlord.

Who will the information be shared with?
Your data may be disclosed to the below detailed third parties in relation to you renting your property:-

  • Contractors in order to carry out property maintenance and repairs
  • Utility suppliers including local council regarding council tax
  • Deposit registration company, MyDeposits
  • Landlord

We will inform you of their details in advance of them making contact with you.  Your data will not be disclosed to any other third party without your prior permission or unless we are required to do so by law.

We will not send you unsolicited marketing materials, nor sell your data to third parties.

WHEN ENQUIRING AS A PROSPECTIVE LANDLORD

What Information do we hold?
The data you provided to us upon initial instruction regarding your rental property which may include some or all of the below detailed, without limitation;

  • Full names and address details
  • Telephone contact numbers
  • E-mail addresses
  • Bank account details

How is this information collected?
The data has been provided by you when enquiring about our residential lettings service and / or instructing us to undertake a service for you.  Some data may have been provided when enquiring about our service via a letting portal, eg., Rightmove

How is this information used?
Your information is used in order for Avenue to manage your rental property and related tenancy, dependent on the level of management service agreed between yourself and Avenue.

Who will the information be shared with?
Your data may be disclosed to the below detailed third parties in relation to managing your property:-

  • Contractors in order to carry out property maintenance and repairs
  • Utility suppliers including local council regarding council tax
  • Deposit registration company, MyDeposits
  • Tenant (residential address only)

We will inform you of their details in advance of them making contact with you.  Your data will not be disclosed to any other third party without your prior permission or unless we are required to do so by law.

We will not send you unsolicited marketing materials, nor sell your data to third parties.

 

WHEN ENQUIRING AS A PROSPECITVE TENANT OR LANDLORD

Security
Data security is of great importance and we have put in place physical, administrative and electronic / computerised procedures to safeguard your data.

How long we retain your data
Your personal data will only be retained for as long as necessary, however, the retention periods can differ based on the purpose the data was provided, the requirements of the business and the lawful basis for processing.  There are some legal requirements which apply to the retention of personal data and the maximum retention period is 7 years from the date the last transaction was concluded.

Your Rights to your personal data
You have a right to:-
Access your personal data
Correct your personal data
Revise and update your personal data
Restrict or object to the use of your personal data for particular purposes
Report to a supervisory authority about the use of your personal data

Accessing your data and complaints
You may review a copy of the data that you have previously provided to us and you may also correct, revise and update the information.  We will address any concerns that you may have and attempt to solve them to your satisfaction.

If you would like to discuss your data information and the way in which it is held, or make a complaint, please send an e mail to: enquiries@avenue-properties.co.uk